Terms and conditions –

Heytesbury Pavilion’s Online Shop

Heytesbury Pavilions have been selling quality Duck Houses and other garden buildings since 2004 and we continue to strive to supply buildings of the highest calibre to all our customers. We will always aim to dispatch your order as quickly as possible, here's how it works...

Ordering Heytesbury Pavilions make every effort to ensure that goods on this website are in stock, however, some are to order and where possible will indicate low stock/delayed despatch on the item description. We will always contact you if an item is out of stock to let you know when it is likely to come into stock.

Online Shop and will be collated and sent to you as soon as possible. Should there be any delay in fulfilling or despatching your order, we will notify you by email as soon as we can.

Payment Payment can be made through our secure on-line checkout system or via secure PayPal payment. American Express payments are only available through PayPal.

When your order has been placed and paid for on the website, you will receive an email confirming what you have ordered & how much you have paid

We will then contact you regarding when it can be delivered and if required installed or floated. Please check the details, especially that the delivery address, postcode, mobile number and email you provided are correct. Notify us immediately of any amendments required.

Delivery criteria

If you are ordering a Duck House, please see further details below regarding this.

We can deliver to most UK mainland  addresses. We will advise for UK mainland delivery and please email us for all international deliveries.

We will deliver your consignment to the address you specify, It is important that this address is accurate. Please be precise about where you would like the consignment left if you are out when we deliver. We cannot accept any liability for any loss or damage once the consignment has been delivered in accordance with your delivery instructions.

We always aim to deliver within the quoted time frame, but, delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we or our courier will contact you to advise you that the delivery date will be extended.

Packing and unpacking Our team will inspect everything carefully before it leaves us to make sure it's in excellent condition. Please unpack as soon as possible after receipt.

How it happens

Once your consignment(s) is dispatched, we aim to deliver within 5 working days, Monday through to Friday, excluding weekends and public holidays.

When your consignment has been dispatched you will be sent a 'tracking number', this can be used to track progress via our couriers website. You will receive advance notification from the courier by either text message (if a mobile number has been provided) or email, giving you a one-hour delivery window so you know when to expect your items. Consignments can be left at your property or with a neighbour, but we prefer you to be at home.

Refunds & Returns – What if it doesn't look like I expected

We are really proud of our quality, but acknowledge sometimes things may go wrong. Should you find the product in poor condition when you take it out of the box, please contact us within 24 hours. We will then ask you to email us a few photographs so that there is no doubt about its condition on arrival with you, as opposed to what it looks like by the time it gets back to us. However, provided that you have contacted us as set out above we will be happy to arrange for a refund or replacement once we have received them back.

To do this we will post or email to you a 'returns label'. Please repackage the item in its original bag, packaging and carton, seal it securely, adhere the label. We will then arrange collection.

We kindly request that regardless of the reason for return, you keep the original packaging for re-use.

Contact customer services

Please note that for a faster response, email is the best way to contact us.

Email: ab@alasdairbrown.com

Post: Montrose, The Drive, Old Bosham, Chichester, West Sussex, PO18 8JG

If you have changed your mind As so many of the items are made to order you cannot return anything, unless there is something faulty and then we would send you a replacement.

Incorrect goods If we send you incorrect goods, you must notify us as soon as you notice the mistake, and within a reasonable amount of time. We will ask you to return the goods to us. We will either send you the correct goods, or refund the price of the goods and delivery (and any reasonable costs you may have incurred in returning the goods to us).

Shortages If you've ordered more than one item, please thoroughly check the contents of your delivery and associated packaging to compare it with our packing note to ensure that all goods have arrived. Please notify us by email or phone within 24 hours if something hasn't arrived.

Cancellation If you wish to cancel your order please contact us as soon as possible.

Errors & omissions Whilst we will endeavour to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the Goods you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for those goods, you will receive a full refund.

Your Personal Data If you arrange a home delivery for products from Heytesbury Pavilions, we will collect the following personal data: name, phone number, email address, delivery address, delivery postcode. We will use this data for the following reasons:

To arrange delivery of purchased goods.

To pass delivery details to the supplier/courier to arrange delivery.
The supplier/courier will share delivery details with their specified courier/driver to ensure delivery.

We process this data in order to perform our contract with you. See our Privacy Policy for full details of how Heytesbury Pavilions process your data.